Terms & Conditions

Terms and conditions



Please read these Terms and Conditions carefully. By signing up for an account, with Pinks Coaching you accept these Terms and Conditions (which constitute a legal agreement)

Bookings

All bookings must be paid in full and in advance of the session either through Love Admin or Bookwhen.co.uk. If you need to change a booking we can do this free of charge. If you need to cancel a booking then This needs to be before the 26^th of the month. We do not issue refunds for cancellations. If a session is cancelled by Pinks Coaching then we will do our best to provide a make up session or a full refund will be given.

If you cancel a private lesson or camp giving less than 48 hours notice then full payment will still be due.

Safeguarding

All Pinks Coaching team members go through strict safer recruitment process including enhanced DBS clearance, reference checks and disqualification by association checks.

Pinks Coaching have legal obligations in relation to Safeguarding. Pinks Coaching staff have a duty to respond if they suspect a child in their care may be suffering from abuse. Any disclosure of child abuse or neglect will be fully investigated and reported to our internal regulator, Ofsted and all other official agencies

Behaviour

Pinks Coaching ensures that all staff and children attending services are treated with the same respect during all activities, with the use of effective behaviour management strategies to promote the welfare & enjoyment of all children attending.

Pinks Coaching expects it staff and children to be free from bullying harassment and aggressive behaviour and will not tolerate such behaviour from children attending the services or from their parents/legal guardians.

Pinks Coaching will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent & positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and maintaining the safety and welfare of children and staff.

Pinks Coaching has a responsibility for ensuring the well-being and safety of all children in its care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind.

On rare occasions, and in more serious cases, Pinks Coaching reserves the right to ask parents/legal guardians to remove children from its services. 

In the event of unacceptable behaviour by parents/legal guardian Pinks Coaching reserves the right to terminate any current bookings and close the customer account.

In these events, no refund will be made for any remaining days booked, and any costs associated with the exclusion of the child, or the termination of the account including transport home, will be the responsibility of the parents/legal guardian.